The internet has revolutionized the business landscape with many businesses optimizing their customer experience through high-end websites. Company websites offer more than just a communication platform; it is an important branding tool. These critical roles played by the internet informed the decision by U.S Money Reserve to upgrade their website.
The new website has been customized to reflect the company’s position as a market leader in the sale of precious metals and its core values. The redesigning of the website added new features such as a photo gallery where their clients can view the several unique coin collection it owns.
This is in addition to the photo of Philip N. Diehl who has served the company with an impressive record. The new website is very educative, which enhances customer experience.
Customer experience is enhanced further with an interactive tool added to the website. The overhaul that was supervised by Ryan Buchanan, the vice president of the company, includes news, the company’s online shopping platform and Knowledge Center features. It also has improved interactive tool for contacting the customer care service desk. These features ensure that U.S Money Reserve’s clients are constantly updated on various informative news including precious metals prices and industry best practices when it comes to purchase of their bullions.
Improving Customer Experience One Coin a Time
Since its founding in 2001, U.S Money Reserve has carved out a name for itself as the leading dealer in government-issued coins made of a variety of precious metals including silver, gold and platinum.
The company has expanded its operations beyond the United States with their coin collection including those issued by other international governments. Even in the international precious metals and government-issued coins sector, U.S Money Reserve has no equal.
The over 1 million coins it has shipped to clients based in various locations makes it a world leader in the industry. The certified coins specialist sources its wide range of coins from the U.S Mint and has a strong working relationship with the government of the United States, which has been critical in its ability to earn the trust of its clients and overseas economies.
The success of U.S. Money Reserve is built on a strong working relationship with the government and most critically, their client base. The Austin, Texas-based company is strongly committed to customer satisfaction and continually come up with strategies to achieve this.
These strategies include redesigning their website, a 30-day money-back policy and employing highly experienced and qualified individuals. This includes its current president, Philip N. Diehl.